FAQs

FAQs

Are Lux Candle Co products vegan friendly?
All our products are not tested on animals, are free from Parabens, PEGS and contain no animal by-products and can be considered as vegan friendly. Our candles are soy wax and all our products are Palm Oil Free!

CANDLES

How long will my candle burn for?
In ideal conditions, huggie mug and 8oz Keep Cup candles burn for approximately 50 hours, 12oz Keep Cup candles burn for up to 65 hours.
Please note that we aim to ensure all of our candles are as long lasting as possible however burn times do vary based on a variety of factors. These include candle maintenance (whether wicks are being properly trimmed and are centred), the length of each continuous burn time (a longer burn that results in a deeper melted wax pool has the tendency to evaporate faster), candle placement (air-conditioned and drafty areas may effect burn times) and the age of the candle. You will find burning instructions on the base of your candle.

Do I need to trim my candle wicks?
Yes. As the wax level drops, the wicks effectively become longer so we advise that you trim the wicks to 7mm and ensure they're upright prior to each new burn.

Why do I need to burn my andle for more than 1 hour and less than 4?
If you burn for less than one hour the wax may not be melted all the way to the outside of the candle. Once this happens the candle can form a pattern of tunnelling which leaves unmelted wax around the edges, may reduce the overall fragrance throw and eventually may drown the wicks so the candle will not stay alight. If you burn for longer than four hours, the candle wick can become quite long and may fall onto the side of the vessel and cause carbon build up.

Why do you say to stop burning with 10mm of wax left?
We ask that you stop burning your candle at the 10mm wax mark as lower than this there may not be enough wax left in the candle to absorb the heat of the flame, which can lead the vessel to becoming excessively hot.

Why is there a black residue forming around the rim of my candle jar?
A candle wick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be trimmed to about 7mm from the wax, only then will the candle stop emitting carbon - the black residue. If there is black residue on the vessel of your candle jar, use a dry piece of paper towel and wipe clean.

Crafted from natural soy wax with unique fragrances and 100% cotton wicks, Lux Candle Co natural candles blend luxuriousness whilest paying homage to beautiful Margaret River and its surrounds.

Natural waxes are bio-degradable and free from any pesticides or herbicides. Our soy candles create significantly less carbon emissions than the paraffin counterparts, offering a burn time up to a third longer.

Our most popular scented candles include Contos Beach, Boranup Forest and Cape to Cape Wildflowers.

You can reuse your pottery vessel by gently washing out the remaining wax with warm soapy water.

 How do I open my diffuser?

You will discover your handmade pottery diffuser has been carefully packaged in a bed of wood wool within an attractive echo friendly balsa wood cannister. Remove the vessel from the cylinder and carefully remove the cork. Place the reeds into the vessel.  The natural reeds will absorb the oil and fill your room with a beautiful fragrance.  Be Careful not to spill the oil.

How  long will a Fragrances Diffuser last?
Our 200ml Diffuser will last, once opened, up to three months. Environmental factors, such as direct sunlight and breezes, and also the frequency you flip your reeds, may impact the life of your Fragrance Diffuser.

 Q: Can I come and collect my order from your store?

Yes, you sure can. You can collect from The Artisan Store, Margaret River. Just check our opening hours and before you come make sure your order is ready for pick up.

Q: Can you deliver to an Australian PO Box?

Absolutely yes!

Can I buy diffuser refills?

We do not currently sell diffuser refills. However they will be available soon.